At phmines, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino data subject under the Data Privacy Act of 2012.
Six core principles that guide how phmines handles your personal data
All data transmitted between your device and phmines servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks like BPI and BDO.
phmines only collects the personal data that is strictly necessary to operate your account, process transactions, and comply with Philippine regulatory requirements. Nothing more.
phmines does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — ever. Your data belongs to you.
We fully comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the regulations issued by the National Privacy Commission (NPC).
As a phmines player, you have the right to access, correct, and request deletion of your personal data at any time. We make exercising these rights straightforward and hassle-free.
phmines retains your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Philippine law. Data is securely deleted when no longer needed.
This Privacy Policy ("Policy") describes how phmines ("phmines," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the phmines website at https://phmines.app and all associated services, games, and features (collectively, the "Platform").
phmines is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. This Policy is designed to be transparent, plain-language, and easy to understand — because we believe you deserve to know exactly how your information is handled.
By creating a phmines account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, phmines acts as the Personal Information Controller (PIC) in respect of the personal data you provide when using the Platform. As PIC, phmines determines the purposes and means of processing your personal information.
phmines has appointed a designated Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the phmines DPO directly using the contact details provided in Section 14 of this Policy.
phmines collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out in the table below:
| Category | Data Elements | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys, passport, driver's license) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communications, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet amounts, win/loss history, bonus usage, session activity | Responsible gaming monitoring, personalization, regulatory reporting |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Sending relevant promotions and offers (with your consent) |
In certain circumstances, phmines may collect information that qualifies as sensitive personal information under the Data Privacy Act of 2012, including government-issued ID numbers and financial account details. Such information is collected solely for the purpose of complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law and is subject to heightened security measures.
phmines collects your personal data through the following channels:
You provide data directly to phmines when you:
When you use the phmines Platform, certain technical data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser information, and gameplay activity. See Section 8 for full details on our use of cookies and tracking technologies.
In limited circumstances, phmines may receive personal data about you from third parties, including:
phmines uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, phmines processes your personal data on the following legal bases:
phmines does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
phmines engages trusted third-party service providers who process personal data on our behalf as Personal Information Processors (PIPs) under the Data Privacy Act of 2012. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform providers. All PIPs are contractually bound to process your data only on phmines's instructions and in accordance with applicable data privacy laws.
phmines may disclose your personal data to Philippine government agencies, regulatory bodies (including PAGCOR and the Anti-Money Laundering Council), and law enforcement authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, or sale of all or substantially all of phmines's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
phmines uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the phmines website.
You can manage your cookie preferences at any time through the cookie settings panel available on the phmines Platform. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including logging in to your account.
phmines implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
phmines retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML Act, PAGCOR regulations |
| Financial Transaction Records | 10 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC / Verification Documents | Duration of account + 5 years after closure | AML Act, regulatory compliance |
| Gameplay & Usage Data | 3 years from collection | Responsible gaming, dispute resolution |
| Customer Support Records | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, phmines will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where anonymization is applied, the resulting data no longer constitutes personal data and may be retained for statistical or analytical purposes.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phmines. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers.
Under RA 10173, you have full control over your personal information held by phmines
Request a copy of the personal data phmines holds about you, including information on how it is being processed and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data we hold about you. You can update most account details directly from your profile settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on phmines's legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format, and request that it be transmitted to another controller where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phmines has not handled your personal data in accordance with RA 10173.
The phmines Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law. phmines does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to use the Platform and must not provide any personal data to phmines.
phmines employs age verification procedures during the account registration process to prevent underage access to the Platform. All players are required to submit a valid government-issued ID confirming they are 21 years of age or older before their account is fully activated and before any deposits or gameplay are permitted.
phmines reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how phmines protects your personal data. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms, to the extent permitted by applicable law.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phmines handles your personal data, please do not hesitate to get in touch. Our dedicated Data Protection Officer is available to assist you.
For general privacy questions or to exercise your data subject rights, contact our support team:
For formal data subject requests, data breach notifications, or escalated privacy concerns, contact the phmines DPO directly:
If you are not satisfied with phmines's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012. The NPC can be reached through their official government website and offices in Manila.
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